Gartner 2021 Strategic Roadmap for IT Operations Monitoring

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The global pandemic has accelerated digital business and infrastructure changes, making IT monitoring strategies a key priority. I&O leaders may use the Gartner 2021 Strategic Roadmap for IT Operations Monitoring report to evolve your IT monitoring process and build a relevant roadmap through 2025.

This report helps you:

  • "Refocus monitoring priorities by leveraging CX metrics
  • Work backward to relate CX to the digital processes (business processes) that deliver the experiences, including identifying both the assets that are used for delivery and how to best measure them.
  • Use monitoring to ensure that these processes can be delivered by the applications."

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Gartner, 2021 Strategic Roadmap for IT Operations Monitoring, 8 October 2020, Federico De Silva, Padraig Byrne. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from USU. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.